Besides sporting the new look of our Original Line teas, we are pleased to announce the packaging for our Earl Grey and Decaf Earl Grey has been modified to better preserve the real, organic bergamot oil in these teas.
While pure bergamot oil tastes and smells delicious, it has presented some challenges for our biodegradable packaging, such as neutralizing the food grade adhesive that holds the box together and causing the paper envelopes to open. We apologize if you or any of your customers have experienced these inconveniences.
We use paper envelopes in our Original Line to reduce their environmental impact, but of course, we need to maintain our commitment to quality as well, which is why we have decided to package the Earl Grey and Decaf Earl Grey with airtight, sealed envelopes. With this change, the boxes will be slightly larger and no longer need the cellophane overwrap.
We appreciate your understanding of our decision to make these changes and hope it will improve your experience. If you have any questions or concerns, feel free to reach us at 1-800-882-8943 or firstname.lastname@example.org.